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Frequently Asked Questions

  • Are you properly licensed, bonded, and insured?

    Yes. A reputable contractor will carry a valid license, liability insurance, and workers’ compensation insurance. We can provide copies of these documents upon request. This protects both our team and your home throughout the project.

  • Can you provide references and a portfolio of similar projects?

    Absolutely. We would be happy to provide references from past clients who have completed kitchen or bathroom remodels with us. We also have a comprehensive portfolio of our work on our website and in-person to show you the quality and style of our finished projects.

  • What is the typical timeline for a kitchen or bathroom remodel?

    The duration of a remodel depends on the scope of the project. A cosmetic update could take a few weeks, while a full renovation that involves moving plumbing or walls could take several months. We provide a detailed timeline in your project contract, accounting for all phases of the work.

  • Who will be the project manager, and how will communication be handled?

    You will have a dedicated project manager who will serve as your main point of contact from start to finish. We will establish a communication plan at the beginning of the project, with regular updates via phone, email, or in-person meetings.

  • Will you obtain the necessary permits and schedule inspections?

    Yes. We handle all aspects of obtaining the required building permits and scheduling inspections with local authorities. This ensures that all work is completed to code and protects you from potential legal issues.

  • How do you protect the rest of my home during construction?

    We take great care to protect your home from dust and damage. This includes sealing off the work area with plastic barriers, laying down floor coverings, and ensuring the site is cleaned up at the end of each workday.

  • How are unforeseen issues or changes handled during the project?

    We will address any unforeseen issues as they arise and communicate them to you immediately. Any changes to the scope of work or cost will be documented and approved by you in a written “change order” before we proceed.

  • What is the payment schedule for a typical project?

    Our payment schedule is clearly outlined in your contract. We generally require a deposit upfront to cover initial material costs, with subsequent payments tied to the completion of specific project milestones. We do not require full payment upfront.

  • What type of warranty do you offer on your workmanship?

    We stand by the quality of our work and offer a one-year warranty on all labor. Should any issues arise due to our workmanship during this period, we will address them promptly. Any materials used will also be covered by the manufacturer’s warranty.

  • Do you provide design services, or do I need to hire a separate designer?

    We offer comprehensive design-build services. Our team can assist you with all aspects of the design process, from layout planning to selecting materials and finishes. We can also work with your existing plans if you have them.

PAINTING SPECIFIC

General questions

  • How do you prepare surfaces before you begin painting?

    Proper preparation is the most critical step for a lasting, high-quality finish. For interior work, we clean the walls, sand and patch all imperfections, and apply a primer where needed. For exteriors, we use a power washer to thoroughly clean the surface, followed by scraping and sanding old, peeling paint and priming all bare areas.

  • Are you licensed and insured?

    Yes. Our company holds all the necessary state and local licenses to operate legally. We also carry comprehensive liability insurance and workers’ compensation. This protects both our clients and our employees in case of any accidents or property damage during the project.

  • What types of paint and materials do you use?

    We primarily use high-quality, durable paint products from reputable brands like Sherwin-Williams and Benjamin Moore. The specific type of paint (latex or oil-based) and finish (flat, eggshell, semi-gloss, etc.) will be recommended based on the surface, your aesthetic preference, and the amount of wear and tear the area receives. We also offer low-VOC and environmentally friendly options upon request.

Project-specific questions

  • How will you protect my property and clean up afterward?

    Protecting your property is a top priority. For interior jobs, we use plastic sheeting and drop cloths to cover all furniture, flooring, and other items. For exterior work, we cover all landscaping, patios, and walkways. After the job is complete, we perform a thorough clean-up, removing all debris and materials.

  • How long will the project take, and what is your work schedule?

    The timeline for each project varies based on its size and complexity. We will provide an estimated start and completion date in your written proposal. Our crew typically works Monday through Friday from [start time] to [end time], but we can discuss a specific schedule to minimize disruption to your home or business.

  • Do you offer a warranty on your work?

    Yes, we stand behind our craftsmanship. We offer a standard [number]-year warranty that covers peeling, blistering, and chipping paint due to improper application. Warranty details are included in the project contract, and we will return to fix any covered issues if they arise.

Cost and transparency questions

  • How do you price your services, and what is included in the estimate?

    Our estimates are based on a combination of factors, including the project’s scope, the square footage, the type of paint, and the labor required. Your written estimate will provide a detailed breakdown of costs, including materials and labor, so you know exactly what you are paying for.

  • What is your payment structure?

    We require a deposit of [percentage]% to begin work, with the remaining balance due upon the project’s satisfactory completion. A full payment schedule will be clearly outlined in your contract.

Expertise questions

  • Can you provide references and a portfolio of past work?

    Absolutely. We are proud of our work and can provide you with references from satisfied clients who can attest to our quality and professionalism. We also have an online portfolio of before-and-after photos of similar projects we have completed.

  • How will the project be managed, and who is my point of contact?

    A dedicated project manager will be your main point of contact throughout the entire process. They will oversee the crew, manage the schedule, and be available to answer any questions or address concerns you may have.